Public bus transport service satisfaction: Understanding its value to urban passengers towards improved uptake

Service Reliability and Urban Public Transport Design

Towards Effective Bus Transit Service in South Africa: automated passengers’ authentication

Today, automation driven by information technology has overtaken the usual traditional manual operation in every key sector of human endeavor. It has greatly improved both productivity level and quality of service amongst other benefits. The existing bus transit system in South Africa (SA) is still characterized by inefficient manual operations among which are poor quality of service, non-user ...

Haptic Feedback for Passengers Using Public Transport

People using public transport systems need two kinds of basic information (1) when, where and which bus/train to board, and (2) when to exit the vehicle. In this paper we propose a system that helps the user know his/her stop is nearing. The main objective of our system is to overcome the ’neck down’ approach of any visual interface which requires the user to look into the mobile screen for ale...

A Theoretical Overview of Public Transport Service Quality: A Focus on Bus and Mini-Bus Taxi Service in South Africa

With the introduction of the Bus Rapid Transport system in South Africa, existing public transport organisations, particularly buses and minibus taxis, will have to adapt to the changes or else they will inevitably fail. In general, public transport organisations are being forced to move from a traditionally operations-driven orientation to a more marketdriven orientation, which means that they...

Modelling Urban Bus Service and Passenger Reliability

Reliability of public transport systems has been considered critically important by public transport users, operators and the government. Lack of reliability in public transport results in uncertainty and delays aggravating anxiety and discomfort for the passengers and increases costs due to lost mileage and lower fleet utilisation for the operators. The government emphasises a reliable bus-ser...